Hi Kara, We appreciate your feedback. Sorry we had to turn you away. Unfortunately, due to the information that was given on the intake form we were not able to massage you that day. Your facial was scheduled for immediately after your massage and when you didn't show up we called you and you said you thought it was at a different time, even though you confirmed it the day before but that's ok because we understand things happen. Thank you! Pillar & Edel Owners 810-694-6877